In This Article:
When does my Time Limit reset?
How do I know how much time I have left?
What is a Time Limit?
This simple tool helps manage your active time on our site each day. When you reach your limit, you'll be logged out and won't be able to log back in until the following day.
Time Limits can help you manage your gambling by encouraging regular breaks.
How is a Time Limit set?
Time Limits are set by us based on your activity. If we notice you're spending extended periods of time on our site, we may apply a Time Limit to your account.
Once a Time Limit is set, it will come into effect automatically after 24 hours.
Can I adjust my Time Limit?
You can't set or adjust this limit yourself - it's part of how we look after our customers.
In certain circumstances, we may agree to adjust or remove your Time Limit following a conversation with our team. You can get in touch with us here.
What counts as active time?
Active time is any period that includes:
- Making a deposit
- Making a withdrawal
- Placing a bet
- Transfers between wallets
Where there is less than 15 minutes between a deposit, withdrawal, or placing a bet, we consider the time between both transactions as continuous time on site.
Eg. You place a deposit at 10:15 and place a bet at 10:25, and place another deposit at 10:32, this is considered as 17 minutes active time.
Time spent scrolling, browsing, or watching content does not count towards your Time Limit.
How does a Time Limit work?
Your Time Limit tracks your active time during a daily period running from 6:00 AM to 6:00 AM the next day.
Once you reach your limit, you'll be logged out automatically. You won't be able to log back in until after 6:00 AM the following day.
When does my Time Limit reset?
Time Limits reset daily at 6:00 AM.
For example:
- A Time Limit of 8 hours is applied to your account
- Your active time (time spent transacting on site) will be counted from 6:00 AM the next day
- When you reach an active time of 8 hours in the following 24 hour period you will be logged out from your account
- You will be unable to log back in until after 6:00 AM on the following day
How do I know how much time I have left?
You can view your Time Limit and remaining time in 'Safer Gambling Tools' within your account.
Carry out a Self-Assessment
Curious about your habits? You can find out how safe your gambling is via GamCare. In an online assessment, you'll be asked a series of statements about your gambling behaviour. At the end, you'll be provided with a breakdown of how gambling is affecting your life, alongside personal recommendations.