First, we recommend that you withdraw any remaining funds from your account before you close it.
We offer a few different ways for you to close your account - these are listed below:
A. Regular closure
This type of account closure is designed for people who no longer wish to bet with us, but allows you to reopen your account at any time by contacting customer service.
To apply a regular account closure:
Step 1: Select 'My Account'
Step 2: Select 'Safer Gambling'
Step 3: Scroll to locate 'Close My Account'
Step 4 : Follow the instructions on the page. When finished, enter your password and click "Confirm".
If you're closing your account due to a concern about your gambling behaviour, please take a look at the other account closure options below that might be more suitable.
B. Exclusions
Sky Betting & Gaming offers you the facility to Self-Exclude from us as part of our Safer Gambling control tools. This feature allows you to block yourself from all or part of our services for varying periods of time depending on your needs.
Our Self-Exclusion options include:
- 6 months
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- Permanent
Until your Self-Exclusion ends, we will take reasonable steps to block you from your Sky Betting & Gaming account - plus any other accounts with matching details you may hold with brands that are part of our family group.
Our family group consists of Sky Betting & Gaming (which includes Sky Bet, Sky Vegas, Sky Bingo, Sky Casino and Sky Poker), Paddy Power Online, Betfair, Tombola and PokerStars.
We will also take reasonable steps to prevent you re-opening your Account or opening a new Account with any of these brands. For certainty, we recommend that you apply a Self-Exclusion to any accounts you may hold with the above brands or alternatively contact the relevant Customer Support teams who can set these for you.
Please Note: If you are Self-Excluding on an account registered outside of the UK, you will need to Self-Exclude directly with the relevant brand in order to be excluded from your account with that brand.
Remember - Once you enter into a Self-Exclusion this cannot be removed from your account. Even our Customer Services team are unable to do this for you.
C. Cool Off
The Cool Off option allows you to take a break for a period of your choice between 1-30 days. Outstanding bets and balance will remain on your account and the break is automatically removed once the selected period is up.
D. Request for Deletion
Under Article 17 of the General Data Protection Regulation individuals have the right to have personal data erased. The right is not absolute and only applies in certain circumstances. Companies can retain customer data for as long as is needed to fulfil their business and legal requirements. Individual requests will be reviewed and personal data erased only where it is no longer necessary or justifiable to retain the same.
What you need to do
If you wish to exercise your right and have Sky Betting & Gaming review your Right to Erasure request, please get in touch through 'Contact Us' below.
To view more information about your rights, please visit our Privacy Policy.
Carry out a Self Assessment
Concerned about your habits? You can find out how safe your gambling is via GamCare. In an online assessment, you'll be asked a series of statements about your gambling behaviour on a scale of 1 - 10. At the end, you'll be provided with a breakdown of how gambling is affecting your life, alongside personal recommendations for your next steps.
Take a self assessment