In this article:
We're making some updates at Sky Bet, and we understand you may have some questions. These, of course, we are happy to answer.
We’ve pulled together answers to some frequently asked questions but if you can't find the information you need, please contact us and we'll be happy to chat.
Sky Bet FAQs
Availability of the SkyBet app
We are pleased to announce the app is now available to all customers after previously being paused for a short time.
Availability of gaming apps
Sky Bingo and Poker remain on pause and our free to play products - Super 6 and ITV7 - are also unavailable for a short period.
Can I access Super6 and ITV7?
Our free to play products - Super 6 and ITV7 are also unavailable for a short period.
Features in your account and notifications
I can't find some of my transaction history
We've upgraded parts of your account and any transactions that were made before the update can be found by using a new filter. It will be labelled with the date of your upgrade and you can review all of your older transactions from the last 6 months. For more information on your transaction history, read our article here.
New and quicker ways to deposit and withdraw
We now offer Instant Bank Transfer for the first time. This allows you to move funds instantly and securely by connecting you straight to your bank account and returning you to SkyBet to continue playing. Our article tells you more.
I have added a new payment method and I'm struggling to withdraw funds
On any new payment method, you must make a deposit with us before any funds can be withdrawn. This may seem like an extra step, but it is essential to ensuring our customers transact with us safely. If you are still having problems withdrawing funds, our withdrawal queries tells you more.
When I log in it says 'Account closed' but I haven't closed my account
Most customers who are experiencing this are sharing a device with someone else who also has an account with us. Please try the following:
- Use a different browser to log in
- Use a different device to log in
If you have tried both of these and you are still receiving this message, read our reopen a closed account article.
Can I join Sky Bet Club?
Yes, Sky Bet Club offers you the chance to earn weekly rewards and Club Exclusives. We've made some updates to the Club, check them out here. For more on how to join and answers to other Frequently Asked Questions, head to our Sky Bet Club help page.
Sky Bet Club is accessible via the bottom bar of the App or via the Sky Bet Club promotion page on Desktop.
Where has the Notification Bell gone and how will I get notifications?
You will receive notifications as usual on site, but you will only see the notification once. When you have dismissed the notification, it will no longer be stored in the bell icon.
Where are the horse racing form indicators?
These icons are being updated and will be available very soon.
I can't find any match commentary
Match commentary is briefly paused while we make some upgrades to Sky Bet. Expect it to return very soon.
I can't find some of my open or settled bets
Bets that were placed before we started our upgrade have been moved to a separate tab with the date of your upgrade. You can toggle between this and your more recent bets. Your older bets will also be missing some previously available information:
- Self serve cash out
- Tracking Progress Bar
- Notifications
- Re-Use
- Share
- Scoreboards
The Cash Out button is not available on these older bets. You'll need to chat to customer support about cashing out any open bets made before the upgrade.
Part of my RequestABet is void but the bet is still open
We have made some changes to RequestABet. We no longer void the whole bet if a selection in the bet is void, we reprice it instead. You can cash out if you wish.
How do I place a BuildABet?
We have upgraded BuildABet for a smoother, easier experience. You can now place a BuildABet from anywhere on the event page by selecting eligible markets or you can use the dedicated BuildABet tab.
BuildABet are now available on more sports, including American Football and Basketball.
How do I opt in to a promotion?
We have made it easier and simpler to opt in to your favourite promos. An opt-in button is now always available in the promotional banner.
Sky Bet Games FAQs
My Recently Played games are not visible
If you find your playing history is not available, you don't need to do anything - it will populate again as you play.
I can't find a game I have played before
As our updates roll out, so too will our availability of games so you'll see your favourite games again very soon.
I'm being asked to choose a new nickname
As we made our updates, we could not keep any nicknames you may have created. When you log in, you'll be prompted to set it again if it is still available. Otherwise, you can choose another.