What is the difference between open and settled bets?

Open bets shows you bets you have placed that are yet to be lost or won and paid out (Settled).

Settled bets show you bets you have recently won or lost. We aim to settle bets instantly however sometimes it can take longer for funds to appear within your account.

How can I tell if my bet has won or lost?

You can see this in the 'Settled' section of 'My Bets' (see image below). Details of your win or loss will be displayed here for 48 hours. After this, you can access these bets in your account history under 'Settled Bets'. You can access this by clicking 'Full Account History' at the bottom of the My Bets page. The My Bets page is accessed through the navigation bar on the left hand side of the Home Page or on the tab at the bottom of the app if you are using this on your Mobile and are logged in.

How to Access your Transaction History

Your Transaction History lets you view all the transactions you have made on your Sky Betting & Gaming account. Be that bets placed, winnings received or deposits and withdrawals you have made.

If you would like to access your Transaction History on desktop just follow these simple steps:

A. Log in to your Sky Betting & Gaming account.

B. From the top right of the page select 'My Account' and then 'My Account' again, from the drop down.

C. Select 'Betting Activity' from the navigation bar at the top of the page. In the following drop down, selection 'My Transactions'.

Refine your Search

If you are seeing too much - You can filter your results to show the transactions you want to see. To unclutter your results, select 'Options' in the top right of the Transactions History page.

These functions will allow you to edit your results in a certain way:

Where is my Transaction?

If you think you are missing a transaction such as a bet, a withdrawal or anything you expect to find take a look at these next steps:

• Make sure your Results are not Filtered.
  In the options setting on the Transaction History page, clear any manually applied settings. You should then be able to see all activity on your account.
• Is this a Recent Transaction?
  If you are waiting for a bet that you have just won, it could mean that your payout has not been processed yet.
• Still Concerned about your Transaction?
  If you still cannot find your transaction, you should contact our Customer Service Team, who can look into this for you.

Can I delete items from my Transaction History?

It is not possible to delete any information from your transaction history.