In This Article:
Key Information
Why am I restricted from receiving promotions and bonuses?
How will I know what type of promotion and bonus restriction I have?
Why have you applied a Safer Gambling promotion and bonus restriction?
I'm unsure why I have this restriction, can I escalate in order to obtain the reason?
Can I challenge the application of this Safer Gambling promotion and bonus restriction?
What happens if I have qualified for a promotion or bonus this week?
What brands will this promotion and bonus restriction apply to?
Will I be prevented from accessing all promotions and bonuses?
Why can't I access my Sky Bingo account?
Can I request for this Safer Gambling promotion and bonus restriction to be applied to my account?
Key Information
- Your account has been restricted from receiving promotions and bonuses for Safer Gambling reasons
- You will have received an email about this restriction
- You will be credited for promotions you have already qualified for
Why am I restricted from receiving promotions and bonuses?
Your account may have a promotion and bonus restriction for one of two reasons:
- Liability Management
- As a result of a behaviour which could be high risk or following an interaction with our Safer Gambling team
How will I know what type of promotion and bonus restriction I have?
You will be provided with detail outlining what type of promotion and bonus restriction you have via email.
If you have received an email with the subject line 'Safer Gambling Promotion and Bonus Restriction', a Safer Gambling promotion and bonus restriction has been applied.
Keeping our customers safe is at the heart of what we do. At Sky Betting and Gaming, we offer a variety of additional tools to allow you to play safely - more information on these tools can be found within our Safer Gaming article.
If you have received an email with subject line 'Important Information Regarding Your Account', a Liability Management promotion and bonus restriction has been applied. To find out more about Liability Management visit Sky Betting and Gaming General Terms & Conditions.
Why have you applied a Safer Gambling promotion and bonus restriction?
We have a regulatory requirement to identify customers who may be experiencing strong markers of harm and prevent them from taking part in new targeted bonuses.
I'm unsure why I have this restriction, can I escalate in order to obtain the reason?
As per our terms and conditions, we retain the right to remove the availability of free bets and bonuses from any account.
We will provide advance notice wherever possible, however, access to promotions may be amended or withdrawn without notice. As such, we are not obliged to provide further information, either specific to yourself or around the general process.
Our customer services team are able to see if a restriction has been applied for Safer Gambling or Liability Management reasons and are able to advise you of this detail.
Can I challenge the application of this Safer Gambling promotion and bonus restriction?
You are able to contact us in order to request us to review the application of the promotion and bonus restriction. Depending upon why the restriction was applied, you may be required to have an interaction or provide documents.
- If you had an interaction with a member of our team, for Safer Gambling or Vulnerability purposes where the restriction was applied, it is likely that we will need to hold a follow-up interaction with you to understand why you feel it's now appropriate for the restriction to be removed.
- If the restriction has been applied without an interaction, and you also have a £100 spend limit applied to your account; you would be required to provide affordability documents to challenge this restriction. More information can be found here.
- If the restriction has been applied without an interaction and you don't have a £100 spend limit, you may be able to challenge the restriction after a reasonable period which has acted as a short break from promotions and bonuses.
- If the restriction has been applied for liability management, please see here.
What happens if I have qualified for a promotion or bonus this week?
Any promotions or bonuses already earned will be credited as usual. However, you will not be able to take part in these promotions moving forward.
If you feel you have commenced the qualification for a promotion prior to the restriction being applied and not received a bonus, please contact us so we can investigate this issue.
What brands will this promotion and bonus restriction apply to?
This will apply to Sky Bet, Sky Vegas Sky Casino and Sky Bingo and we recommend that you consider contacting other brands in which you have an online account to request a similar break from bonuses and promotions.
Will I be prevented from accessing all promotions and bonuses?
We take all reasonable steps, where technically possible, to restrict your onsite access to new promotions and bonuses. We will prevent you from receiving any marketing or promotions and bonuses through email, SMS and push notifications.
Why can't I access my Sky Bingo account?
Unfortunately in order to prevent the take up of bonuses on Sky Bingo, our current solution is to prevent access to this site. We apologise for any inconvenience caused and we do hope to improve this customer experience in the future.
Can I request for this Safer Gambling promotion and bonus restriction to be applied to my account?
Yes, you can contact our friendly customer services team to request this. We recommend that you also review the other Safer Gaming tools we have available.