In This Article:
What is a Global Deposit Limit?
How is a Global Deposit Limit calculated?
Can I change my limit?
What if I have Deposit Limit set on my account already?
Carry out a Self Assessment
What is a Global Deposit Limit?
A Global Deposit Limit is a Deposit Limit that we place on all our customers' accounts. Think of them as a backstop or handbrake, one tool of many which we use to help reduce the risk of significant losses in short periods of time.
There's no need to worry about this limit, for most customers this will be invisible - you'll only ever need to contact us if you hit your limit, and you'd like to discuss changing it. You'll be notified on your account if you reach this limit.
What we can afford to spend on gambling is personal to all of us, remember that Global Deposit Limits are a backstop, we recommend that you consider applying your own deposit limit to help you keep in control your spending and manage your personal budget.
How is a Global Deposit Limit calculated?
Global Deposit Limits vary based on age and are calculated based on Net Deposits.
Total Deposits - Total Withdrawals = Net Deposits
This limit is either daily, or on a monthly rolling period which means net deposits over the last 30 days are considered. For most customers this limit will not be hit. If you hit the limit, you will be advised.
Can I change my limit?
Increasing your limit
These limits are in place as a backstop, one of many tools to help to protect customers from significant financial harm.
The limits and processes are in place as a part of our commitment to Safer Gambling, and we believe that the current limits set will not be increased for the majority of customers.
However, we do understand that affordability is personal. To start the review of your limit you'll need to send us proof of how you fund your gambling, which could include:
- Payslips covering the last three months
- P60 covering the most recent tax year
- Bank statements covering the last three months showing evidence of your income
We'll also need more information about your discretionary income (the money you have left over after covering your essentials like taxes, bills, and groceries) to help us set a personalised limit.
You should consider your income and how much of this income is affordable for you to spend on leisure activities. If you do believe you are able to afford more than the limit currently on your account, and would like to increase this limit, you will need to contact one of our specialist team members on 0808 168 9222.
If you would like to apply a more restrictive limit to your account, please continue reading.
Decreasing your limit
Should you wish to apply a personalised limit to your account we recommend you apply a Deposit Limit, you can find out more information here.
If you would like to discuss applying a limit that is unchangeable, please contact us and we will be happy to support you.
What if I have Deposit Limit set on my account already?
Any Deposit Limits you already have on your account will remain in place, if you have set a Deposit Limit which is higher than the Global Deposit Limit the most restrictive limit will be applicable.
If you require more information on the tools we provide, please see our Safer Gambling article here.
Carry out a Self Assessment
Concerned about your habits? You can find out how safe your gambling is via GamCare. In an online assessment, you'll be asked a series of statements about your gambling behaviour on a scale of 1 - 10. At the end, you'll be provided with a breakdown of how gambling is affecting your life, alongside personal recommendations for your next steps.
Take a self assessment
How do I contact if I would like to increase my limit?
We want to ensure you have the best possible experience with us, including responsible spending.
To increase your limit, we'd like to get a better understanding of your financial situation. This helps us tailor a limit that works for you, so you can enjoy our services without worry.
To challenge your Deposit Limit or Global Deposit Limit, click here