How will I know if I am excluded from using Acca Freeze tokens on Sky Bet?

If your account has had a restriction applied to it, you will receive an email from us which details the limitations applied to your account. If you are ineligible to use acca freeze tokens, this will be detailed in the e-mail sent.

Why am I excluded from using Acca Freeze tokens?

Betting Behaviour

On occasion, reviews by our Trading Team may highlight accounts which require tighter liability management. These accounts may not be permitted to use Acca Freeze tokens.

Patterns of betting which indicate an attempt to abuse Acca Freeze tokens will result in a restriction being applied.

For more information around our promotional terms, read our Sky Betting and Gaming General Terms & Conditions article under the heading  'Promotions and offers'.

Fraudulent Behaviour

Any account which is reasonably deemed to be involved in fraudulent activities will have a restriction applied. The impact of that restriction will be clearly set out in an e-mail to the account holder. In addition, any such accounts will be subject to our fraud policies, outlined in our Sky Betting and Gaming General Terms & Conditions article under the heading 'Fraud and Cheating'.

Can I find out why my eligibility to use Acca Freeze tokens was revoked?

As per our Terms and Conditions we retain the right to revoke the use of Acca Freeze tokens from any account  As such, we are not obliged to provide further information in relation to this matter.

Can I still use my Sky Bet account?

Unless you have received communication from us stating otherwise, your account will remain active to use on Sky Bet.

Will an Acca Freeze exclusion be reviewed/removed?

Whilst such restrictions are reviewed routinely based on account activity, they are not done so on request and such decisions are not taken lightly.

Any bets that have already used an Acca Freeze token to 'freeze' a selection will be unaffected by the exclusion.