Visa Europe are experiencing delays with payments, withdrawals from 27th March onwards may take a little longer to reach you. Please allow 2- 5 working days for funds to reach your account. Click Here to see any other FAQs

x

Categories

Stop Betting - Self Exclusion

If you wish to stop betting with us at any point you can self exclude your account whenever you're logged in. You have several options when setting a self exclusion;

  • Restrict access to any of our 5 products
  • Self exclude from all our products which will close your account so that you can no longer access Sky Bet, Sky Casino, Sky Bingo, Sky Poker and Sky Vegas for the duration of the exclusion.

As soon as you fully self exclude your account:

  • You can no longer bet with Sky Bet, Sky Casino, Sky Bingo, Sky Poker and Sky Vegas on any platform.
  • We will do all we can to prevent you from opening another account with us, but also ask that you avoid trying to open another account. Please note - If we identify that you have opened a duplicate account (e.g. falsified personal details) with SB&G, any remaining funds in the account will be forfeited and sent to a registered gambling charity organisation.
  • We will refund any money left in your account.
  • We will stop all marketing communications within 48 hours of your self-exclusion being applied.

To self exclude:

  1. Go to your personal account area called ‘My Account' (Available by touching your balance on Mobile)
  2. Under ‘Gambling Safely' or 'Responsible Gambling' click on ‘Stop Betting' or 'Self Exclusion'.
  3. If prompted, click on Exclusion Options.
  4. Choose the preferred length of time next to the service(s) you want to restrict access to. If you want to fully self exclude choose 'All our Services'
  5. Click on Confirm or Submit
  6. You'll then see confirmation screen where you can review your choice before clicking 'Begin self exclusion'
We also advise that you self exclude from any other gambling operators where you hold accounts. Also there is website filtering software to prevent you from accessing gambling websites from your personal computer, see ‘Website filtering and blocking software' for further information.

Self Exclusion Expiry

If you wish to re-activate your account when your self exclusion has expired, you will need to contact us by phone, (please use the Contact us tab at the top of the page) and then enter into a 24 hour delay before being able to gamble.

Was this answer helpful?

How To Contact Us

Please select a category to find the best way to contact us

Screen Reader users press Enter to select a . 
Call

Call

Chat

Chat

Email

Email

Loading...
clock

We’re open:

Monday - Friday: 8am - midnight

Saturday - Sunday: 8am - midnight

phone

Please call

0330 024 4777

* = Required

Screen Reader users press Enter to select a . 

* = Required