This article explains how you can remove or update your card and answers frequently asked questions around this. It also outlines how to delete your card and how to add a new one.
I need to remove an old card, how do I do this?
You may be able to unregister a card online. However, if you are allowed, it couldn't be simpler. Go to the 'Manage Payment Methods' section of your account, select the card you wish to delete and hit the delete button.
From here you can then confirm the deletion of the card:
Why can't I remove my card?
You may be unable to remove a card from your account if:
- there are more deposits than withdrawals on the card. See also Why can't I withdraw to my chosen payment method?
- the card has not reached the expiry date.
- you have not completed the KYC verification process. This protects both Sky Betting and Gaming and its users against fraud and money laundering.
If the above hasn't helped and you need further assistance removing a card from your account you can contact us by clicking the 'Contact Us' at the bottom of this article. It is likely you may need to provide documentation. As a result, please have available either:
- A photo of the card, showing only the first 6 and last four digits of the long card number.
- A bank statement that shows a Sky Betting and Gaming transaction from that card.
What card details can I change/edit?
- Expiry date
- CVV/CV2 (This will have updated when your card's expiry changed)
Details that cannot be Edited
- Cardholder's name
- Card Number
- Card Type
I need to change my card details, how do I do this?
As is the case with deleting a card, go to the 'Manage Payment Methods' section of your account and under the relevant card, click the 'Edit Card' button on the bottom of the screen to open the window. You may have to scroll down on smaller handheld devices to see the edit button:
The Expiry date can now be edited here by inputting the new details and clicking the 'Save Changes' button to update.
I have a new card, how do I add it?
This depends, look at the long number across the front of the card and compare this with your previous card.
- Same long card number as the previous card? You can simply change the expiry date by following the steps above.
- Long card number has changed from the previous card? You will need to register the card as a new card. Please be aware that if you already have 3 cards registered, you must remove a card before adding a new one.
Adding a Payment method, card or otherwise, can also be done via the deposit page.