If you have been excluded from receiving free bets, we will have sent an email to your registered address confirming this. Please check all your active email addresses for an email from 'SkyBettingandGaming@mails.skybettingandgaming.com' titled either; 'Important Notification', 'Service Announcement: Your Sky Bet Account', or 'Important Information Regarding Your Account'.

Please see the reasons below as to why you may have been excluded from receiving free bets.

Betting Behaviour

On occasion, reviews by our Trading Team highlight accounts which require tighter liability management. These accounts will not be permitted to participate in offers.

Patterns of betting which indicate an attempt to abuse promotions, or engage in activity that is against the spirit of our promotions, will also result in a restriction being applied. Notice will be provided in advance of any such restriction being applied. For more information around our promotional terms, read our General Sky Bet Promotion Terms article.  

Fraudulent Behaviour

Any account which is reasonably deemed to be involved in fraudulent activities will have a restriction applied. The impact of that restriction will be clearly set out in an e-mail to the account holder. In addition, any such accounts will be subject to our fraud policies, outlined in our Sky Betting and Gaming General Terms & Conditions article under the heading 'Fraud and Cheating'.

Can I escalate a free bet exclusion or a promotion exclusion, in order to obtain the reason?

As per our Terms and Conditions, we reserve the right to remove the availability of free bets and bonuses from any account. As such, we are not obliged to provide further information in relation to this matter.

Will a free bet exclusion or a promotion exclusion be reviewed/removed?

Whilst such restrictions are reviewed routinely based on account activity, they are not done so on request and such decisions are not taken lightly.

What happens if I have qualified for a free bet or a promotion this week?

Any free bets already earned will be credited as usual. However, you will not be able to take part in these promotions moving forward. 

Any promotions or offers already earned will be credited as usual. However, you will not be able to take part in these promotions moving forward.

Acca Freeze Exclusions

If your account has had an Acca Freeze Exclusion applied, you will receive an email from us which details the limitations applied to your account. If you are ineligible to use acca freeze tokens, this will be detailed in the e-mail sent. Full details on Acca Freeze Exclusions can be found in our article here.