ACCOUNT SUSPENSIONS – DOCUMENTS REQUIRED

We understand that a request for documentation may be an inconvenience for some customers or even seem intrusive at times. However, as per section 7.2  of our terms and conditions we reserve the right to request any documentation either to comply with regulatory requirements or our own internal purposes.

To find out how to send your documentation to us, please see our Verification Article. The timescale for documentation review can vary but we aim to do this as soon as possible. We apologise if this causes any inconvenience.

ACCOUNT UNDER REVIEW

Following an interaction with our safer gambling team, you may have had your account placed under review. These reviews are conducted on a case by case basis and during this time your account will remain suspended and any request for a withdrawal held for approval.

We understand the frustration of having to wait and for this we do offer our apologies. The review process is specific to you as a customer and there is nothing to speed that process up. We can only advise a member of the relevant team will be in touch in due course.

BUSINESS DECISION TO CLOSE YOUR ACCOUNT

If you’ve recently been informed we’ve made a business decision to close your account, we understand your frustration. However, as a business we reserve the right to refuse service and there is no obligation to disclose our reasonings. This decision is final.