If you believe you’ve been paid an incorrect amount from the game, we would recommend consulting two resources contained within the game.

Firstly, if the game is a slot or a table game with a paytable, we ask that you consult the 'Paytable' link to establish what the payout will be for the result of your game. Please also consider that your payout will often be multiplied by your unit stake, not your total stake. For example, if you are playing a 9 line slot at 0.10 a line, your payout could be determined from the 0.10, not the 0.90 staked per spin.

Secondly, we also ask that you consult the Help files of the particular game you are taking part in. This is commonly found within the 'Options' button and this information will provide you details regarding the specific mechanics of games and bonus rounds.

If you've followed the above and still believe that your payout is incorrect, please contact us and we will be happy to investigate for you.