This article outlines our policy on fraud and collusion in Poker
Fraud Policy
Any form of fraudulent activity, as determined at The Company's sole discretion, is strictly prohibited.
Fraudulent activity may include, but is not limited to, stolen credit cards, transfer/receipt of funds to other player accounts (chip dumping), forgery, collusion, money laundering and the provision of false registration data or other requested information.
If any player is found to be participating in any form of collusion or fraudulent activity, his or her account may be permanently closed and any funds in his or her account may be withheld and legal proceeding may be brought against the players in question.
Any account balance may also be used to finance the Company's costs incurred by the fraudulent activity, such as chargebacks on associated accounts.
It is each player's responsibility to maintain the secrecy and security of their account information and passwords. Sky Poker is not responsible for the unauthorised use of accounts or any losses that may result from such use.
Should you suspect players of fraudulent activity please forward any relevant information to our Live Chat Service via the 'Contact Us' button at the bottom of this article.
Collusion Policy
We take all our customers' enjoyment of their poker games very seriously and so we've put a variety of security measures into place to make sure our players enjoy a safe environment to play poker.
Collusion is a form of cheating in which two or more players either secretly exchange hole card information or otherwise form a cheating partnership to the detriment of other players either sat at the same table or participating in the same tournament. This includes but is not limited to 'Chip Dumping', 'Squeezing', 'Stack Balancing' and advising/agreeing to take specific actions with other players through the chat box. E.G. Advising an opponent 'Let's check it down', when another player is 'all-in'.
To detect collusion, Sky Poker uses sophisticated software to analyse hands, game play history and suspicious activities. Our system monitors card history, betting patterns, player history and their gameplay, including all bets, for all players, up to and including the last round of betting on the river card. We also look at various other sources of information as part of our anti-collusion checks.
Where we find clear evidence of collusion we will reimburse the funds back to the player(s) who were colluded against.
Where we find evidence that a player has attempted or committed collusion, they will be immediately suspended and permanently banned from Sky Poker. In all cases Sky Poker's decision will be final and no correspondence will be entered into.
If you suspect that other players may be acting in collusion please contact our Live Chat Service via the 'Contact Us' button at the bottom of this article.
In all cases we will treat each one seriously and investigate it thoroughly.