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Complaints Procedure

At Sky Betting and Gaming, we want to give the fans the best possible experience. But sometimes things go wrong - if there's something you're not happy about please tell our Customer Service team straight away, so we can put it right.
 

How to get in touch:

You can contact the Customer Services team, and we'll do everything we can to resolve your query as soon as you get in touch by clicking the button below:

Contact Us

What happens next?

You'll be asked to verify yourself; you will be asked for your:
 

• Full Name
• User ID
• Date of birth
• The answer to any one of your security questions (e.g. Mother's Maiden Name, Name of First School etc.)

Please let us know if you need any:

• Reasonable adjustments
• Further assistance throughout the process

Usually, we have a response for you within 5 working days. However, please note we have 8 weeks to investigate and issue our final response. 

What can I do after my final response?

If you have received a final response email but we haven't been able to resolve your concern to your satisfaction, you can ask for your complaint to be looked at by the Independent Betting Adjudication Service - IBAS. This is a free service. In order to refer your complaint to IBAS or for more information, including the types of complaints they can and can't look at, visit https://ibas-uk.com

Or, if you don't live in England, Scotland, Wales or Northern Ireland you can ask for your complaint to be looked at by the Alderney Gambling Control Commission - AGCC. For more information about the AGCC, visit https://www.gamblingcontrol.org or https://www.gamblingcontrol.org/player-complaints/submit-a-complaint/

For more information on our complaints and player dispute process, please visit our Terms & Conditions which can be found here.