Safer Gambling

Safeguarding Our Customers - Need Advice?

This article offers advice on what to do if you are concerned with your level of gambling.

Need More Help?

Contact Us - Sky Bet

Self Exclusion Tool

This article explains Self Exclusions, a Safer Gambling tool that enables you to stop gambling for 6 months to 5 years, or permanently.

Safer Gambling

This page explains what our Safer Gambling tools are. These are tools that you can use to set limits on your Gambling if you feel you are struggling. The article also outlines the organisations you can go to for help if you or somebody you know is struggling with their Gambling.

Play Paused - Need Help

This article explains what Play Paused means and what's required

Deposit Limits

This article outlines what a deposit limit is, how you can set one and answers frequently asked questions around deposit limits

Global Deposit Limit (GDL)

This article explains the Global Deposit Limit, a limit that we will be placing on all customers’ accounts to help reduce significant losses in short periods of time, which can in some cases lead to financial harm.

Deposit Limit Increase - Required Information

This article explains what information you will need to be able to challenge your Deposit Limit

Sky Betting and Gaming Safer Gambling Promotion and Bonus Restriction

This article outlines the key information and FAQs on promotion and bonus restrictions applied as a safer gambling measure.

Deposit Limit - Challenge Process

This article provides you with a way to contact us to discuss your Deposit Limit

What can I do if I think I may be gambling too much?

If you have any concerns about whether you are gambling too much or if you feel that you may be getting out of your depth, then please think very carefully about what you should do next, and whether you should continue betting.

Cool-Off

This article explains Cool Offs, a Safer Gambling Tool that allows you to block access to your account/s with us for any period up to 30 days.

Self Exclusion Matching FAQs

This article explains how we manage Self-Exclusions between all brands across the Flutter Group (Sky Bet, Sky Vegas, Sky Bingo, Sky Casino and Sky Poker), Paddy Power Online, Betfair and Pokerstars and tombola).

What is Source of Funds?

This article outlines the checks we have to carry out on our customers to ensure that online gambling is fair and open, not linked to crime and does not lead to harm.

My account is suspended

This article provides information to understand why your account is suspended and to help you gain/regain access to our products where appropriate.

Affordability

This article explains our affordability process, where we conduct checks to better understand our customer's disposable income to protect them from overspending.

Age Policy

You must be 18+ to sign up to any of our products.

How to set a Daily, Weekly, Monthly or Yearly Transfer limit?

Transfer Limits allow you to gain more control over your gambling.

Block gambling sites from your devices

This article outlines what you should do if you wish to block access to gambling sites from your devices.

Supporting Problem Gambling Research

We are committed to understanding the impact of gambling on society and to continually improve our processes to keep our customers safe from Gambling harm.

Gaming Reality Check - Set a reminder for how long you have been playing

This article details our Reality Check Safer Gambling Tool. Reality Checks allow you to gain more control over your gambling. Reality Checks set up alerts that allow you to actively decide if you wish to continue playing.