If you are reading this article it is because your details have been located on another account. This article will provide support if you are unable to remember your account details and will also provide some tips on how to recover your details.
Have you attempted to recover your details?
If you have not yet tried to recover your details, read our 'Forgotten My Password Or Username' article here.
Hint - Before considering to contact us, we would advise trying your old email address when attempting to recover your details, as this may be the one you used to register an account with us previously.
I have already tried to recover my details:
If you have tried to recover your details already or are unable to remember them, please select the 'Account Recovery Chat' button below to speak to one of our team who will be able to assist you.
Please be aware that when you click this button, the page will reload at the top and it will take around 10 seconds for the chat to appear.
Forgotten your username?
If you've forgotten your username, first make sure you have followed our reset journey by clicking here and following the instructions. Providing you put the correct email address you will receive an email from us with your username. (Please check your junk/spam folders in case our email is not recognised and make sure you check the email registered against your Sky Betting & Gaming account which may be an old email address).
Forgotten your PIN?
If you've forgotten your PIN, first make sure you have followed our recovery journey by clicking here and following the instructions. You will be asked to provide your username and your date of birth.
If you would like to attempt to recover your account details now, please see our article here.