Forgotten your username?
If you've forgotten your username, first make sure you have followed our recovery journey and followed the instructions. You will receive an email from us with your username. Providing you put the correct email address you will receive an email from us with your username. (Please check your junk/spam folders in case our email is not recognised and make sure you check the email registered against your Sky Betting & Gaming account which may be an old email address).
If you have already followed our reset journey without success, then click the button below to speak to Customer Services who can help you get back into your account.
Please be aware that when you click this button, the page will reload at the top and it will take around 10 seconds for the chat to appear.
Login ChatForgotten your PIN?
If you've forgotten your PIN, first make sure you have followed our recovery journey and followed the instructions. You will be asked to provide your username and your date of birth. If you have forgotten your username read the above section.
If you input the wrong details you will see this message:
If you input the correct details, you will be asked how you would like to receive your reset link. If you only have an email address registered on your account, it will present only this as an option. Please review this carefully so you know where this information is being sent and follow the instructions:
- Resetting your PIN via Email
On selecting the reset PIN via email option, you will receive an email from us containing a link to verify your security answers. After clicking the link you will be able to set a new PIN. (Please check your junk/spam folders in case our email is not recognised and make sure you check the email registered against your Sky Betting & Gaming account which may be an old email address).
- Resetting your PIN via SMS
On selecting the reset PIN via SMS option, you will receive a SMS from us containing a code which you will be prompted to enter on the website. When the correct code is supplied, you will be asked to answer your security questions before being allowed to reset your PIN.
If you've forgotten both, or locked your account, don't worry, just contact us below. No-one here has access to your PIN, but we can guide you through the process of setting a new PIN over live chat.
*For security reasons we can't respond to forgotten username/PIN enquiries by e-mail or SMS.
If you have already followed our PIN recovery journey without success, then click the button below speak to Customer Services who can help you get back into your account.
Please be aware that when you click this button, the page will reload at the top and it will take around 10 seconds for the chat to appear.
Login ChatHaving Biometric Log In Issues?
If you are having issues signing in with your fingerprint or face scan/ recognition and are receiving an error message such as the below, please log in with your PIN and then go to the settings page on the app and turn off biometrics. Once done, turn biometrics back on again.
The message may look different depending on the type of app/ device you are using. You may also not receive an error message but just be asked to log in with your PIN. If that is the case, please log in that way and continue to reset biometrics as already stated.
You can reset biometrics on the Sky Bet/ Sky Vegas / Sky Casino / Sky Bingo / Sky Casino / Sky Poker App by following these steps:
Account Suspended?
If your account is suspended, please click the button below to chat to our team.
Please be aware that when you click this button, the page will reload at the top and it will take around 10 seconds for the chat to appear.
Suspended ChatHow do I return to the login page?
Where do I follow the 'Forgotten Username' journey?
Sky Bet
Sky Vegas
Where do I follow the 'Forgotten PIN' journey?
Sky Bet
Sky Vegas