Free bets for the Sky Bet Club promotion will be credited to qualifying accounts by 7pm. To view qualifying terms press here


Bonus Builder: If you have any questions about the promotion, please see our education video here


General Election:
The Queen's Speech has taken place on 21/06/2017. All markets will be settled once Parliament has held it's votes and results have been declared. We hope for this to be announced soon, but Parliament may not vote for several days.

x

Categories

Complaints Procedure

We really hope that you enjoy your experience of Sky Bet, Sky Bingo, Sky Poker, Sky Casino and Sky Vegas. However, if you have any complaints about any aspect of our services, please contact us within 12 weeks of the original transaction and we'll be happy to help.

In the first instance, please contact our Customer Experience Advisors directly on Chat, E-Mail or Telephone who will be happy to work towards a resolution. You can also access our Help Pages for information.

In the unlikely event that you are not happy with the outcome of your query, you can ask for it to be escalated and our Customer Experience Leaders will investigate the issue.

If you wish to have a second opinion you can speak to our Complaints Team at complaints@skybettingandgaming.com, who will aim to respond within 48 hours depending on the complexity of your complaint.

We want to hear from you so we can improve our service. If you feel that your query is still not resolved then you can contact the following independent bodies:

  • Alternative Dispute Resolution - we have appointed the Independent Betting Adjudication Service (IBAS). You can contact IBAS through the website www.ibas-uk.com, at adjudication@ibas-uk.co.uk or by telephone 020 7347 5883. For any referral to IBAS the decision will be final.
  • Alternatively, you may use the Online Dispute Resolution platform available here.

Please note that a difference of opinion regarding any bet, or the terms on which a bet should be settled, shall not be the subject of litigation, court action or objection to an operator's licence unless the dispute has been adjudicated upon by an arbitrator in accordance with these rules and the decision of the arbitrator has not been implemented by the relevant party.

Did this page answer your query?

How To Contact Us

Please select a category to find the best way to contact us

Screen Reader users press Enter to select a . 
Call

Call

Chat

Chat

Email

Email

Loading...
clock

We’re open:

Monday - Friday: 8am - midnight

Saturday - Sunday: 8am - midnight

phone

Please call

0330 024 4777

* = Required

 Screen Reader users press Enter to select a .
If your query is account specific, please provide the following information to verify your account: your date of birth and the answer to any one of your security questions (e.g. Mother's Maiden Name, Name of First School etc.)

* = Required