We try to make our products accessible to all our customers, regardless of their disability. This includes making provisions for visually, cognitively and mobility disabled customers in the way we built the website.

Resizable Text

If you find the text on the site too small to read, you can use your web browser to increase the size of it.

High Contrast View

You can enable the websites' high contrast view feature if the colour contrast makes the site difficult to use. You may find this feature useful if you are a user with limited vision, or have a condition such as epilepsy or dyslexia.

To use this feature, locate and click the "High Contrast" link near the top of the page. This will enable a view with the following features:

  • Simplified Layout
  • Black Page Background
  • Large High Contrast Text
  • No Animated Images

To turn this feature off, simply locate and click the link again.

N.B. Your browser must have JavaScript and cookies enabled to use this feature. Please use the browser's help menu for instructions on how to enable JavaScript and cookies.

Screen Reader Software

Behind the scenes we've made sure our website's compatible with screen reader users. This allows customers with no vision to navigate and use our website.

Browsing With The Keyboard

It's possible to use our websites by using the keyboard, rather than a mouse or other pointing device. This can be done by using the TAB key to move forward through the links on the page, and Shift-TAB to move backwards. Pressing the Return key will activate the link you are focused on. To make a selection, use the Space Bar.

Accessible Technology

There are lots of computer products designed to make computers and software easier to use for disabled people, including screen reading software, larger keyboards and more. If you find a computer difficult to use, you may find some helpful information at the Direct Gov website.

Technical Info about the Accessibility Features of Our Websites

To make our websites accessible we've made specific decisions about the technology we've used. All pages of the websites should be valid XHTML 1.0 Strict, use CSS for layout and colours. Where JavaScript has been used, we have tried to ensure that this does not affect the functionality of the website, so that it is useable if you do not have JavaScript enabled.

Our websites should conform to level 2 checkpoints of the Web Accessibility Initiative guidelines.

If You're Still Having Problems Using Our Websites

Everyone using our websites has different needs, and we're committed to making sure that everyone can access and use our products. If you've tried the steps above and are still encountering problems with the site, we'd like to hear from you. Please contact us with details of the problems you've encountered, and your preferred method of contact.

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How To Contact Us

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We’re open:

Monday - Friday: 8am - midnight

Saturday - Sunday: 8am - midnight


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0330 024 4777

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