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Know Your Customer (KYC) checks

Why we may need some more information about you

You may have recently been asked for some additional information about you or the source of your account funding. Please don’t worry about this, we ask because we operate under a licence provided by the UK Gambling Commission and one of our licence requirements is to pro-actively engage in initial and ongoing Know Your Customer (KYC) checks.

This KYC process assists us to ensure that we can get to know you and provide you with a great customer experience, as well as ensuring that we fulfil our obligations in relation to responsible gambling and in understanding how your account is funded.

What are the checks you need to do? What may we ask for from you?

We may just need to ask you to provide some ID, such as a passport, driver’s licence or other recognised government issued document.

However, in some cases we may need to ask for a bit more background information, which could include conversations around your account activity and include discussion as to your source of account funding and specific areas of responsible gambling. In some instances, we may ask for documentation to support what has been discussed.

Will this information be shared?

No, we use all information and documentation for our own internal purposes and will not share it with any other businesses. As always, your data will be handled in complete confidence, by specially trained teams and in line with data protection legislation.

Would other operators ask me this?

Yes, all betting and gaming operators licensed by the Gambling Commission have the same responsibility to conduct KYC checks

What if I don’t give you the information?

If we are unable to speak with you or you can’t provide us with the required information or documentation, we may need to place a restriction on your account until we are able to obtain this. The nature of the restriction will always be decided on an individual account basis but could result in the suspension of your account.

Where can I learn more about the requirements?

We would be happy to provide you with any additional information that you require, simply contact a member of our KYC team for help. Alternatively you can familiarise yourself with the requirements via the Gambling Commission’s website here.

What can I do to help with this process?

Making sure your contact details are kept up to date assists us greatly in the KYC process.

How can I contact you if I have further questions?

If you have any questions regarding this process, please use the email button available below.

Contact Us regarding KYC checks
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Monday - Friday: 8am - midnight

Saturday - Sunday: 8am - midnight

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0330 024 4777

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If your query is account specific, please provide the following information to verify your account: your date of birth and the answer to any one of your security questions (e.g. Mother's Maiden Name, Name of First School etc.)

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