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Know Your Customer (KYC) Checks

Retail and online gambling operators are required by law, via licensing conditions and codes, to take steps to help ensure that gambling is fair and open, is not linked to crime, and does not lead to harm. Similarly, to banks, part of this includes collecting customer information for age, identity and funds verification.

Why we may need some more information about you

You may have recently been asked for some additional information about you or the source of your account funding from our Safer Gambling Team. Please don’t worry about this, we ask because we operate under a licence provided by the UK Gambling Commission and one of our licence requirements is to pro-actively engage in initial and ongoing due diligence.

This process assists us to ensure that we can get to know you and provide you with a great customer experience, as well as ensuring that we fulfil our obligations in relation to KYC checks. At times, it may be necessary as part of this process for us to ask customers to confirm their identity and the source of the funds used to bet or play with.

If we ask you to provide source of funds documentation, it is important to make sure that you provide evidence that identifies the actual source(s) of funds that you use to bet or play with and that it matches up with and can substantiate your betting activity.

This information may be in the form of:

  • Proof of earnings: Payslip/Director remuneration/Dividends/Pension;
  • A bank statement/savings account that clearly shows consistent incoming values from an identifiable source
  • A Trust deed clearly showing a consistent entitlement to funds;
  • Dated proof of an award/payment made to you;
  • Other clear evidence that would support "affordability" in relation to your business with us

What are the checks you need to do? What information we request?

We may just need to ask you to provide some ID, such as a passport, driver’s licence or other recognised government issued document.

However, in some cases we may need to ask for a bit more background information, which could include conversations around your account activity and include discussion as to your source of account funding and specific areas of responsible gambling. In some instances, we may ask for documentation to support what has been discussed.

How will this information be used?

The information and documentation you provide to us is used for our own internal purposes and will not share it with any other businesses. As always, your data will be handled in complete confidence, by specially trained teams and in line with our privacy policy.

Would other operators ask me this?

Yes, all betting and gaming operators licensed by the Gambling Commission have the same responsibility to conduct Know Your Customer checks.

What if I don’t give you the information/documentation?

If we are unable to speak with you or you can’t provide us with the required information or documentation, we may take steps to restrict your account until we are able to obtain this. Unfortunately, further business may not be accepted if the requested information is not provided..

Where can I learn more about the requirements?

We would be happy to provide you with any additional information that you require, simply contact a member of our Safer Gambling team for help. Alternatively you can familiarise yourself with the requirements via the Gambling Commission’s website here.

What can I do to help with this process?

Making sure your contact details are kept up to date assists us greatly in this process.

How can I contact you if I have further questions?

If you have any questions regarding this process, please use the email button available below.

Contact Us regarding Know Your Customer checks
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