Locked/Forgotten User ID or PIN
Unable to locate details
If you are unable to locate your details using our online recovery option, please consider whether we have an old email address or postcode. Reattempting with these older details can often be successful.
If you enter your PIN incorrectly 5 or more times, your account will be locked for security purposes.Unlock your account
Forgotten User ID and/or PIN
If you've forgotten your User ID or PIN and would like to change / retrieve it click belowRetrieve my details
Changing your PIN within your account
If you wish to change your PIN while logged in, click belowChange my PIN
Alternatively, this page can be viewed by clicking 'My Account' or your balance, 'My Details' or 'Edit Account Details' and then the 'PIN & Contact Preferences' or 'Edit Pin' links.