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Locked/Forgotten User ID or PIN

If you’ve locked your account or forgotten your login details, you can use our self-service tools to help you get back in - Link to recover page

Frequently Asked Questions

Why is my account locked?

If you enter your PIN incorrectly a number of times, your account will be locked for security purposes

Unlock your account

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Why can’t I recover my User ID or PIN?

If you’re unable to locate your details using our online recovery option, please consider whether we may have an old postcode or email address registered on the system. Reattempting with these details could be successful

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How do I change my PIN?

If you wish to change your PIN while logged in, click below

Change my PIN

Alternatively, this page can be viewed by clicking 'My Account' or your balance, 'My Details' or 'Edit Account Details' and then the 'PIN & Contact Preferences' or 'Edit Pin' links.

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