Visa Europe are experiencing delays with payments, withdrawals from 27th March onwards may take a little longer to reach you. Please allow 2- 5 working days for funds to reach your account. Click Here to see any other FAQs

x

Categories

Net Deposits

For details on what Net Deposits are, what they mean to you and most importantly, how you can clear them, use the menu links below:

What are Net Deposits?
Why do you have Net Deposits?
Where can I see what Net Deposits I have?
How do I clear the Net Deposits I have?
What if I no longer have the card that has Net Deposits?
Other useful Net Deposit information

What are Net Deposits?

Net Deposits in their simplest terms are a set of rules which mean whatever funds are deposited with a particular card/e-wallet, must go back to that same card/e-wallet.

[Back To Top]

Why do you have Net Deposits?

We use the Net Deposit process as part of our own internal security measures to combat security issues such as money laundering, card theft, fraud etc.

With increases in crimes such as identity theft, we have to have these measures in place to safeguard both ourselves AND our customers. For example, if your card had been stolen and used without your consent, these measures would ensure that your money couldn't be transferred to somebody other than you.

Image
*A Net Deposit error message

[Back To Top]

Where can I see what Net Deposits I have?

For detailed information on your Net Deposits, please contact us using the options at the top of this page.

[Back To Top]

How do I clear the Net Deposits I have?

To clear your Net Deposits depends entirely on your payment method setup. The ultimate aim is to ensure the Net Deposit amount on each card or e-wallet is 0.00 or below. To best illustrate this, please read the example below:

You have one card and one e-wallet registered and have deposited £10 from Card A and £20 from E-Wallet B. This gives you a Net Deposit of £10 on Card A and £20 on E-Wallet B.

You then place all that money on a bet and win £100. This means you will need to withdraw £10 to Card A and £20 to E-Wallet B before you can withdraw the remaining £70.

Once those two amounts are withdrawn, the remaining £70 in your balance can then be withdrawn to either payment method without issue.

To clear your Net Deposits on your account, use the 'Withdraw' buttons on the 'Manage Payment Methods' page next to each of your cards/e-wallets.

Image

Once the Net Deposits have been cleared on your cards and e-wallets, you can choose to withdraw any excess balance to wherever you choose. You can also choose to remove any of the cards or e-wallets too.

[Back To Top]

What if I no longer have the card that has Net Deposits?

If you have received a replacement for the payment method and have already added this to your account, please contact us using the option at the top of the page and we will be happy to remove the old version(s) for you.

If you no longer have the payment method, dependent on a number of routine security checks, we may be able to remove the method from your account. However, please be advised that in some cases we may require additional documentation confirming that the payment method is no longer active before we can remove the payment method.

[Back To Top]

Other useful Net Deposit information

  • The Net Deposit figure is calculated by subtracting your total withdrawals from your total deposits for that payment method.
  • The Net Deposit figure is taken from transactions made in the last 9 months only
  • Net Deposits are only based on the deposits and withdrawals made to and from your cards and e-wallets. It does not take into account winnings from bets or gameplay
  • If you have a card or e-wallet with negative Net Deposits, these payment methods will not prevent you from withdrawing to an alternative card or e-wallet

[Back To Top]

Was this answer helpful?

How To Contact Us

Please select a category to find the best way to contact us

Screen Reader users press Enter to select a . 
Call

Call

Chat

Chat

Email

Email

Loading...
clock

We’re open:

Monday - Friday: 8am - midnight

Saturday - Sunday: 8am - midnight

phone

Please call

0330 024 4777

* = Required

Screen Reader users press Enter to select a . 

* = Required