Payment methods can only be removed in the 'My Account' section if the Net Deposit figure is zero or below. If you have an enquiry about removing a payment method, please contact us and we will be happy to look into it further for you.
For example, if you have received a replacement for a payment method and have already added this to your account, we will be happy to remove the old version(s) for you as soon as you let us know. If you were wishing to remove a payment method without a replacement being added however, this would only be done subject to certain security checks we undertake.
We also reserve the right to request copies of documentation to confirm payment methods are no longer active and we will advise you if this is the case.
For details on what Net Deposits are, what they mean to you and most importantly, how you can clear them, use the menu links below:
What are Net Deposits?
Why do you have Net Deposits?
Where can I see what Net Deposits I have?
How do I clear the Net Deposits I have?
What if I no longer have the card that has Net Deposits?
Other useful Net Deposit information
Net Deposits in their simplest terms are a set of rules which mean whatever funds are deposited with a particular card/e-wallet, must go back to that same card/e-wallet.
We use the Net Deposit process as part of our own internal security measures to combat security issues such as money laundering, card theft, fraud etc.
With increases in crimes such as identity theft, we have to have these measures in place to safeguard both ourselves AND our customers. For example, if your card had been stolen and used without your consent, these measures would ensure that your money couldn't be transferred to somebody other than you.
*A Net Deposit error message
For detailed information on your Net Deposits, please contact us using the options at the top of this page.
To clear your Net Deposits depends entirely on your payment method setup. The ultimate aim is to ensure the Net Deposit amount on each card or e-wallet is 0.00 or below. To best illustrate this, please read the example below:
You have one card and one e-wallet registered and have deposited £10 from Card A and £20 from E-Wallet B. This gives you a Net Deposit of £10 on Card A and £20 on E-Wallet B.
You then place all that money on a bet and win £100. This means you will need to withdraw £10 to Card A and £20 to E-Wallet B before you can withdraw the remaining £70.
Once those two amounts are withdrawn, the remaining £70 in your balance can then be withdrawn to either payment method without issue.
To clear your Net Deposits on your account, use the 'Withdraw' buttons on the 'Manage Payment Methods' page next to each of your cards/e-wallets.
Once the Net Deposits have been cleared on your cards and e-wallets, you can choose to withdraw any excess balance to wherever you choose. You can also choose to remove any of the cards or e-wallets too.
If you have received a replacement for the payment method and have already added this to your account, please contact us using the option at the top of the page and we will be happy to remove the old version(s) for you.
If you no longer have the payment method, dependent on a number of routine security checks, we may be able to remove the method from your account. However, please be advised that in some cases we may require additional documentation confirming that the payment method is no longer active before we can remove the payment method.
- The Net Deposit figure is calculated by subtracting your total withdrawals from your total deposits for that payment method.
- The Net Deposit figure is taken from transactions made in the last 9 months only
- Net Deposits are only based on the deposits and withdrawals made to and from your cards and e-wallets. It does not take into account winnings from bets or gameplay
- If you have a card or e-wallet with negative Net Deposits, these payment methods will not prevent you from withdrawing to an alternative card or e-wallet