Suspended Accounts

An account may be suspended for a variety of reasons. One of the most common reasons for receiving a 'Your account is suspended' message is due to the existence of a duplicate account.

Please note that along with an existing account with Sky Bet, this may also include an account with one of the following sites - each of which are underpinned by our registration platform:

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To check whether there is an existing account on our systems, use the button below and select the 'I have forgotten my User ID' option. Filling in the form will allow you to check whether there is an existing account in existence.

Recover your details

Please Note: If you have recently changed any details (address, email address etc.), please use the details you would have used to originally set up the account - these can then be amended once your details are recovered.

Other reasons for a Suspended account

If you are unable to locate an existing account, there are a number of other reasons an account could be suspended. These could include:

  • A failed security check.
  • Too many attempts at verifying your age
  • The account has been mistakenly picked up as a duplicate

If you're unsure as to the reason behind the suspension, please contact us via the Contact us tab at the top of this page and we'll be happy to look into it for you.

Duplicate Account Policy

In regards to duplicate accounts, it is Sky Bet policy to allow only one account per customer. This means that if we find a customer were to have more than one account, we reserve the right to close it immediately.

This also means that if you already have an account with us and try to open another one, the registration will be refused and you may receive a message to advise that the account is suspended.

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