Royal Ascot 2017
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If you are experiencing problems while using our sites, there are also a number of actions you can take:
The major browsers we currently support at the moment are Internet Explorer, Mozilla Firefox and Google Chrome. If you are using an alternative browser such as Opera or Safari, please reattempt the action you were taking with an alternative browser.
If you encounter an error message when attempting to place bets, launch a game, view the lobbies etc., pressing the 'Refresh' or 'Reload' options within the browser toolbar may allow you to progress. The 'F5' key on your keyboard will also perform this function.
Clearing your Browsing History, Cookies and/or Cache
Contained within the 'Tools' or 'Options' menu of your browser - usually one of the options across the 'File Edit View...' grey toolbar across the top - should be a setting to clear or delete your browsing history. On occasion, your browsing software may save or remember an area of the site from a previous visit to speed up page load. This can then cause issues with the very latest versions of the site as the browsing software is referring to an out-of-date area or function. Clearing your history or cache can often resolve these issues.
Reinstalling Java or Flash Player
Aspects of our sites use Java and Flash to display information. Always ensure you have the latest versions at: http://www.java.com/getjava/ (Java) and http://get.adobe.com/flashplayer/ (Flash Player). Uninstalling and reinstalling these programs can also resolve issues you may experience.
Restart your PC
Some applications, components or functions may require a restart of your PC in order to function correctly. A full restart of your system may eradicate any issues you could be experiencing.
Run Antivirus software
To ensure your PC is in full working order we would recommend installing an antivirus program and running security checks on your system at regular intervals. A full check of your system may reveal issues with your general internet browsing experience.
If you've reached this page from a payment, please take note of the following: If you've made a withdrawal and received an error, please do not worry as this will be processed by our Admin teams. On the other hand, if you've made a deposit it will not be actioned and we would advise to try again.
Alternatively, if you have taken all the above actions and are still experiencing error messages, please contact us and we will be happy to look into it for you.