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Sky Bet Technical Support

Problem with Sky Poker, Casino, Bingo or Vegas?

The below article details technical help for Sky Bet only - for assistance on our other sites, please click the links below:

Sky Poker
Sky Vegas
Sky Bingo
Sky Casino

If you are experiencing problems while using our Sky Bet, there are also a number of actions you can take:

Alternative Browser

The major browsers we currently support at the moment are Internet Explorer, Mozilla Firefox and Google Chrome. If you are using an alternative browser such as Opera or Safari, please reattempt the action you were taking with an alternative browser.

Refresh

If you encounter an error message when attempting to place bets, launch a game, view the lobbies etc., pressing the 'Refresh' or 'Reload' options within the browser toolbar may allow you to progress. The 'F5' key on your keyboard will also perform this function.

Clearing your Browsing History, Cookies and/or Cache

Contained within the 'Tools' or 'Options' menu of your browser - usually one of the options across the 'File Edit View...' grey toolbar across the top - should be a setting to clear or delete your browsing history. On occasion, your browsing software may save or remember an area of the site from a previous visit to speed up page load. This can then cause issues with the very latest versions of the site as the browsing software is referring to an out-of-date area or function. Clearing your history or cache can often resolve these issues.

Restart your PC

Some applications, components or functions may require a restart of your PC in order to function correctly. A full restart of your system may eradicate any issues you could be experiencing.

Run Antivirus software

To ensure your PC is in full working order we would recommend installing an antivirus program and running security checks on your system at regular intervals. A full check of your system may reveal issues with your general internet browsing experience.

Payment Problems

If you've reached this page from a payment, please take note of the following: If you've made a withdrawal and received an error, please do not worry as this will be processed by our Admin teams. On the other hand, if you've made a deposit it will not be actioned and we would advise to try again.

Alternatively, if you have taken all the above actions and are still experiencing error messages, please contact us and we will be happy to look into it for you.

EE Customers - Intermittent Service Issues

Some EE customers are experiencing intermittent issues when opening the Sky Bet App using EE Home Broadband. This can usually be solved on mobile devices by switching off Wifi and using 3G/4G. Additionally, on the 7th, 8th and 11th February EE had nationwide issues with Content Filtering on their mobile network, which meant some customers couldn’t access Sky Bet. Please be assured that we are actively working with EE on these connection issues. If you are experiencing issues with EE Home Broadband, please email your IP address to suggestions@skybet.com and we will forward this on to EE to speed up their investigations. You can find your IP address by going to http://www.whatsmyip.org/

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